Certified Administrative Professional (CAP) Practice Exam 2025 – Your All-in-One Guide to Exam Mastery!

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What is the role of an administrative professional in change management?

To resist changes that disrupt workflow

To support the implementation of change by facilitating communication, documentation, and logistical coordination

The role of an administrative professional in change management is crucial, especially in supporting the implementation of change. Administrative professionals facilitate communication among team members and stakeholders, ensuring that everyone is kept informed about changes and their implications. They help document processes and decisions related to the change, which is essential for consistency and reducing confusion. Additionally, they play a key role in logistical coordination, arranging meetings, training sessions, and other activities that help staff adjust to the changes effectively. This supportive structure not only aids in the smooth transition but also fosters a more positive attitude towards change among employees, as they feel informed and supported throughout the process.

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To determine who stays and who goes during restructuring

To primarily focus on daily operational tasks without involvement in changes

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